Desinfecta

Customer Success Story with Simon Gross, head of digital products/customer consulting

Desinfecta has been an innovative pest control company in Switzerland since 1921. The partnership between Desinfecta and Futura began almost 10 years ago. They were on of the first partners who has relied on Futura's digital eMitter system and has seen a lot of potential in digital solutions.

At that time, Desinfecta was already striving to reduce rodenticides and manual control intervals. The aim was to be future-oriented and to use both alternative and sustainable products.

MANUAL CHECK VS. EMITTER INDOOR

A major customer from the food sector who did not want to use any poisons in production was a pioneer in the introduction of eMitter. This customer was successfully converted, as the eMitter system not only enabled the entry into the digital future of pest control, but also met the customer's sustainable, toxin-free wishes. Of course, this desire for toxin-free alternatives did not remain an isolated incident. Especially industrial customers, with several sites or companies that are audited according to certain certifications, found the eMitter system very appealing, as a lot of monitoring effort can be saved on site. Thanks to intelligent transmission and communication technology via trap routers and Co. as well as infestation reports via mobile app, the customer has a high level of information transparency available to him 24/7.

Simon Gross also confirmed that customers are becoming increasingly demanding and expect a holistic, digitalised monitoring system. He is therefore pleased to have taken the step of digitalisation so early on in order to meet the needs of his customers.

Thanks to the early and professional conversion of the systems, customers quickly noticed how innovative Desinfecta has become in the market.

Despite the challenging conversion from 2G to 4G in Switzerland, Desinfecta is clearly committed to the important step of digitalisation and keeps itself informed on a daily basis about the latest standards, demands and needs of its customers, which, together with Futura, will continue to be significantly advanced.

"During this long-term development, Futura has always been a loyal partner who shares and implements strategic as well as technological developments and innovations with Desinfecta, thus revolutionising the pest control industry in the long term."

what will happen in the future?

Desinfecta is convinced that the advice and expertise of its employees will continue to be a key factor. The technician is irreplaceable. Automation and digitalisation offer the possibility to provide technicians and customers with high quality tools that are fast and agile. Thanks to the support of automated systems, a technician no longer has to run every single trap in the future, but can concentrate more intensively on the general conditions. The focus will be on measures such as consulting and the exchange of information in a spirit of partnership between Desinfecta technicians and customers.